Nearly every family has that one tech savvy member. It might be an uncle, aunt, son, or sister. They’re the one that everybody in the family goes to first when something goes wrong with their computer or mobile device.
But is that really the best option (for you or for them)?
Today’s technology is more advanced than ever, and the range of different types of computing devices has vastly grown over the last 15 years. Which makes diagnosing and fixing a technology issue much more complex.
When a well-meaning computer fix from friends and family goes wrong, who pays the price? You do.
And… unbeknownst to you, that friend or family member could be all smiles in person, but may be asking for advice on how to stop being called for everyone’s computer issues. (like this guy)
At abcd TECH, we’ve often come to the rescue after a repair gone wrong by a well-meaning family member trying to help. Many times, frustration (and awkward family holidays) could’ve been avoided by having that computer, smartphone, or tablet fixed right the first time… by a professional.
Professional computer repair and support shops also keep up to date on all the newest viruses and malware, which can infiltrate systems and wreak havoc.
Spyware and Virus Threats for Home Computers
Did you know? 8 million households have had spyware detected in the past 6 months, according to a Microsoft Security Intelligence Report. A million households have lost money or compromised their accounts from phishing scams.
When it comes to common computer issues, many are caused by viruses, spyware, and malware getting into a device from a disguised email attachment or website link. You may not even realize a virus is the cause of your problems. And once it’s inside one family member’s computer, it can spread to others using your wireless network.
Here are a few other eye-opening facts:
- 16 million households have experienced a serious virus problem in the past 2 years
- 40% of households are affected by viruses
- 32% of the world’s computers are infected with some type of malware
Many hackers and cyber criminals who send that malware out are professionals, and it takes professionals to keep up with the scripts they’re using, find them, and erase them.
5 Convincing Reasons You Need Professional Tech Repair and Support
Why do people ask a family member for computer help instead of going to a professional? For some it’s because they think their problem might be “too small” for an IT service to help with. Another reason is the price. They choose free non-professional help over a pro repair.
Let’s address those two things first, then we’ll go into the 5 reasons you need professional IT support instead of the “family discount.”
Your issue is not too small. At abcd TECH, we specialize in helping residential clients master their technology. Whether you have a question about installing a new software or need to get your home Wi-Fi connected, we can help.
We also have affordable tech support plans that are just a little over a $1 a day. It’s like having a professional IT person on call for phone and remote support for less than a fancy cup of coffee.
Why should you get a professional for computer repair and support?
- Years of Experience with All Types of Systems
While your family member may have worked with a lot of computers, they most likely do not have the diagnostic and repair experience of the professionals that have done this for years, every day.
Whether you have a 2011 MacBook or a 2017 Windows PC, you have a much better chance of having an issue diagnosed and repaired correctly by a professional that has a much better chance of having seen this exact problem before.
- Get the Repair Done When You Want
When relying on a family or friend to help you with your computer, you have to wait until they have time. It can be weeks before they have a chance to check out your issue.
You can get your computer or mobile device looked at right away at a computer repair shop. They’re in the business of getting your system fixed and back to you fast. They’re also only a phone call or online chat away from answering a tech support question when you need it.
- Certified Technicians
Your family member may be talented, but do they have the same certification as the techs at your local computer repair business? Techs at IT support companies go through training on multiple hardware and software so you know you’re getting help from someone that knows what they’re doing and has been trained to do it.
- Data Backup Protocols
If you bring your computer in for a major repair, a computer repair business is going to make sure all your files are backed up first so you don’t lose anything. This is hit or miss if you ask a friend or family member for help. They’re already helping you for free, so they may not even think to do a backup first, and if your data is lost, you have no recourse.
- Work is Warrantied by a Professional
If you have a friend or family member look at your computer for free and things go wrong, it’s not like you can ask for your money back. You also can’t really look up reviews on your cousin on Google.
With a professional IT business, you have the security of knowing you can go back to them if you’re unhappy. Most also guarantee their work.
Need a Home Computer Repair or Ongoing IT Support?
abcd TECH works with many home customers, including those with home-based businesses and remote workers to give them peace of mind and professional computer support when they need it.
Give us a call today to learn more about our affordable Residential Plus support plan and other services, 316-768-7832.
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